Last updated: April 2026

These Terms & Conditions apply to all bookings, hires, and use of equipment provided by Te Pā Tākaro Party Hire("we", "us", "our"). By placing a booking, paying a deposit, or using our equipment, you agree to be bound by these Terms & Conditions.

1. General

• All equipment remains the property of Te Pā Tākaro Party Hire at all times.
• The hirer ("you") is responsible for ensuring these Terms & Conditions are read, understood, and followed by all users, guests, and supervisors.
• We reserve the right to refuse hire or cancel a booking if we believe safety may be compromised.
• Written safety instructions and a safety briefing are given to the client or the clients representative immediately following set up and before the event begins. It is the responsibility of the client to ensure that these instructions are followed.

2. Bookings & Payments

• A refundable deposit and 50% hire payment is required to secure your booking (unless otherwise stated).
• The remaining balance is due no later than 24 hours before the hire period.
• Failure to pay the balance on time may result in cancellation, with all payments forfeited.
• Prices include standard delivery and set-up within Christchurch unless otherwise agreed. Additional charges may apply for locations over 10km.

3. Bond

• A refundable bond may be required depending on the equipment hired.
• Bonds are refunded after equipment is returned, collected, and inspected, provided there is no damage, excessive cleaning required, or breach of these Terms & Conditions.
• Bond refunds are typically processed within 3–5 working days.

4. Hire Period

• Standard hire period is 4 hours, unless agreed otherwise in writing.
• Set-up and pack-down time are not included in the hire period. Please allow up to 2 hours total for delivery, set-up, and collection.
• Late finishes or delays caused by the hirer may result in additional charges.

5. Cancellations & Refunds

Client Cancellations

• If the client requests to cancel a booking agreement within 14 days of the event hire date, the booking total will be held in full and no refund will be provided
• If the client requests to cancel a booking agreement between 14 -30 days of the event hire date, 30% (which is the securing date deposit) will be held in full with the option of a rescheduled date of hire at an available time, or a 70% refund on the total booking, not a full refund
• If the client requests to cancel a booking agreement outside 30 days of the event hire date, we can offer the option of a rescheduled date of hire at an available time or a full refund
• Deposits are non-refundable for change-of-mind cancellations.

Weather-Related Cancellations

• For outdoor bookings, if hire is cancelled due to unsafe weather conditions (including high winds, heavy rain, or extreme conditions), a full refund will be provided.
• For other weather-related situations, a booking credit may be offered at our discretion. Credits are valid for 6 months from the original hire date.
• Weather-related decisions are made at our discretion, prioritising safety.

6. Delivery, Set-Up & Collection

• All equipment booked will be delivered, inspected and set up on site by us. We do not offer an option for self-collection and self set-up
• On delivery the equipment will be set up on one agreed location and will not be moved once unloaded and erected. Under no circumstances should the client attempt to move, relocate or reposition the equipment as this could then make the equipment unsafe and cause injury and/or death
• The client must provide Te Pa Takaro Party Hire with clear and safe access to transport items from our delivery vehicle to the designated set up space. Where the delivery needs to go through a house, property or any other area we will take the upmost care; however, any damage caused will not be accepted as our responsibility (unless negligence has taken place on our part) and this will be down to the client to repair, replace and take responsibility for
• The space required to operate the equipment safely may be larger than the equipment size and this information can be found online under the individual product descriptions. It is the client’s responsibility to check that they have enough space and also the correct surface to operate the equipment booked
• The client must provide Te Pa Takaro Party Hire with an empty parking space as close to the entry point of the venue as possible
• Clients are liable for any extra time that it may take for setting up due to limited or un-safe access to the venue and/or no clear near-by vehicle parking space provided. If the grounds, space or venue isn’t suitable, the equipment will not be set up and Te Pa Takaro Party Hire reserve the right to cancel the booking. In this case, the full booking fee will be held with no refund provided. This includes any provisions the client has failed to inform the company of such as steps, obstructions, narrow access, excess distance to site (over 50m) etc.

7. Inflatable Hire Rules

For safety reasons, the following rules must be followed at all times:

• Adult supervision is required at all times.
• Maximum user limits must not be exceeded.
• No shoes, food, drinks, sharp objects, jewellery, or face paint on inflatables.
• No climbing on walls, hanging, wrestling, or flipping.
• No animals on inflatables.
• Inflatables must not be used in winds exceeding safe limits.
• Equipment must not be moved, unplugged, or tampered with.

Failure to follow these rules may result in immediate termination of hire without refund.

8. Soft Play & Sensory Equipment Rules

• Soft play and sensory equipment is suitable for young children only, as advised at booking.
• Equipment must be used indoors or on suitable dry surfaces unless approved.
• Items must be kept clean and free from food, drink, and liquids.
• Adult supervision is required at all times.
• Hirer is responsible for preventing misuse or rough play.

9. Condition of Bouncy Castles and/or soft play equipment:

• You shall be deemed to have inspected all equipment and to have agreed that it is supplied in good condition. You must advise us of any faults or damage when coming into possession of the Bouncy Castles and/or soft play equipment.
• Once set up, the client or the representative acting on their behalf must then sign for the delivery by signing our terms of hire and disclaimer form. By signing for the equipment, the client or the representative acting on their behalf are confirming that they are happy with the equipment, location and service and that everything has been left in full working order and is fit for purpose.In the event that you are unhappy with any of the equipment provided then please make your delivery person/team aware and do not sign for any of the equipment until you are happy with the resolution offered by the company or have the issue clearly stated in the waiver. Once the equipment has been signed for, you are signing to confirm that you are happy and that any claim made after will not be accepted nor any refund offered.

10. Lost, stolen, damaged or unclean play equipment:

• You are responsible for the equipment whilst in your possession. Police will be notified in the event of any theft
•  No food (including chewing gum and confectionary items) or drink is to be taken onto or consumed on the play equipment
• No smoking on or near the play equipment
• No animals on or near the play equipment
• No glitter, party poppers, coloured streamers, paint, pens, play dough, slimes or silly string is to be taken, thrown or sprayed onto play equipment as these can stain and you may be liable for cleaning or in extreme cases, replacement costs
• You must not allow anyone onto the play equipment wearing shoes, spectacles, carrying sharp objects, key-rings, metal studded clothing or any other similar items which could cause damage to others or the hired goods
• No face paint is to be worn, used or on play equipment
• No objects to be connected by hirer to Bouncy Castles, Bubble House and/or soft play equipment ie- garlands, balloons, sticky tape or likes of unless agreed on by Te Pa Takaro Party Hire
• You must pay to us the cost of replacing any equipment if it is lost or stolen or damaged beyond economic repair (that is if the repair would cost more than the equipment is worth). An invoice will be sent to the client, to advise of the cost and where possible Te Pa Takaro Party Hire reserve the right to take this from the bond payment
• In cases where the bond payment is not available or the cost of repair, damage or replacement of item exceeds the bond payment amount, the invoice provided to the client must be paid within fourteen (14) days. If the client fails to pay the invoice, the matter will be referred to a collection agency and/or law firm to recover damage costs, the client will be liable for all costs which would be incurred as if the debt is collected in full

11. Client Safety & Responsibility

• You become responsible for the equipment when it has been erected in point of hire premises. Your responsibilities include protecting the equipment and keeping it safe from the weather, theft, vandalism or improper use. Your responsibility ends once the equipment has been deflated and collected by us from point of hire premises
• You are, during the hire period, responsible for the supervision of the equipment, its care, safety from damage, and the behaviour of all persons using the equipment
• You shall not sub-hire the equipment
• You must inform us of the nature of the event for which the equipment is to be used for
• You will be responsible for any death, injury, loss or damage caused by any equipment during your hire period
• The client must make sure that everyone who uses the equipment is properly instructed on how to use it safely and correctly. At all times you must make sure the equipment is not misused
• Use of all equipment is entirely at the hirer’s risk.
• The hirer accepts full responsibility for any injury, loss, or damage arising from use of the equipment.
• Te Pā Tākaro Party Hire accepts no liability for injury, loss, or damage caused by misuse, negligence, or failure to follow instructions.

12. Liability & Insurance

• Te Pā Tākaro Party Hire holds Public Liability Insurance.
• Our public liability covers the equipment only and not the users/client
• This insurance does not cover misuse, negligence, or failure to follow these Terms & Conditions.
• The hirer agrees to indemnify and hold harmless Te Pā Tākaro Party Hire against any claims, damages, costs, or liabilities arising from the hire or use of equipment.
• The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. Our insurance theft cover doesn’t cover our equipment whilst on hire therefore the client is responsible for the cost of repair or replacement in full
• The client agrees to indemnify the company from any property damage claim
• The client agrees to indemnify the company from any claim of accident or injury from users of the equipment

13. Pack down and retrieval of equipment:

• If we arrive to pack down and retrieve our equipment at the agreed time and cannot retrieve our items for any reason this may incur a fee of $50 per every 30mins after the agreed pack down start time
• All balls must be returned to ball pits and all equipment ready for us to be taken at the agreed time of pack down i.e. food and personal items removed from tables so that we can pack down as swiftly as possible, kids off play areas etc
• Please avoid deflating items such as bouncy castles and bubble houses as these will need to be inspected for cleanliness and damages by Te Pa Takaro Party Hire prior during pack down 
• We may enter any land or premises where we reasonably believe the goods are. We can only have this access if we need to inspect, test, repair, service, replace or repossess the goods. We may do this at reasonable times and after giving reasonable notice

14. Outdoor Usage and cancellation due to weather or location:

• Indoor venues such as halls or large homes are preferred. Te Pa Takaro Party Hire does allow our equipment to be set up outdoors but only on dry, flat ground and in fine weather. We highly recommend you have a backup indoor venue option in case of wet weather/high wind
• Te Pa Takaro Party Hire reserve the right to cancel a booking on the day of the event if weather conditions do not permit i.e. rain, muddy/dirty grounds or strong winds. Strong winds are extremely dangerous and it is important to us that we ensure your children’s safety comes first. We have reserved our equipment for your exclusive use on the agreed date and due to this we cannot offer a refund if we need to cancel on the day due to unsafe weather conditions or location/grounds conditions
• The area allocated for setting up equipment does not need to be perfectly level however a reasonably flat area is desirable. For safety reasons bouncy castles will NEVER be set up on a hill
• The space required to operate the equipment safely may be larger than the equipment size and this information can be found on our website under the individual product descriptions. It is the client’s responsibility to check that they have enough space and also the correct surface to operate the equipment booked. All bouncy castles and the foam matting for the play area need to be set up on a reasonably level grassed area free from any objects that may cause damage such as stones, wire, thorns etc and away from potential dangers such as electric cables, wire fencing, washing lines, trees etc. On delivery, if the surface, space or venue isn’t suitable the equipment will not be set up and the full booking fee will be held by Te Pa Takaro Party Hire. This includes any provisions the client has failed to inform the company of such as steps, obstructions, narrow access, excess distance to site (over 50m) etc.
• In circumstances where Te Pa Takaro Party Hire have agreed to outdoor use and unexpected rain or strong winds occur during an event, the client is responsible to cease use of the equipment immediately and to move/cover the equipment with a tarpaulin in the event of unexpected rain. The client must wait for the period of rain to pass and then dry all equipment before using again. If any equipment is left to get wet and is damaged, we may hold your bond 

15. Power requirements:

• All bouncy castles and bubble houses require connecting to a standard power supply or petrol generator in order to operate. You will need to take the location of the power source into consideration when identifying your site.
• This is normally taken via a standard household plug and the number of these required will depend on the type and number of items you have hired
• If you are requiring a generator, you will need to supply this.
• Extension leads are supplied and a RDC (circuit breaker) for extra safety
• We test all our electrical products prior to bookings. We ask you do not turn off any power before we arrive to pack down unless discussed with us directly

16. Change of location:

• A change of delivery fee may apply to that of the originally agreed event location. This fee is in accordance with the applicable changes in which the amount will be addressed on a case-by-case basis
• Te Pa Takaro Party Hire will take all necessary steps to work with the client to assist with the change, however if a location change causes disruption to any other confirmed booking/time frames to that of other bookings and/or other events on the same day, Te Pa Takaro Party Hire has the right of refusal
• Where refusal is given by Te Pa Takaro Party Hire and we have been notified within 14 days of the event hire date, the booking total will be held in full and no refund will be provided
• Where refusal is given by Te Pa Takaro Party Hire and we have been notified between 14 -30 days of the event hire date, 30% (which is the securing date deposit) will be held in full with the option of a rescheduled date of hire at an available time, or a 70% refund on the total booking, not a full refund
• Where refusal is given by Te Pa Takaro Party Hire and we have been notified outside 30 days of the event hire date, we can offer the option of a rescheduled date of hire at an available time or a full refund

17. Additional Cleaning Fees:

• Te Pa Takaro Party Hire prides itself on providing clean, hygienic and high-quality products to its clients. As part of our standard up-keep and general maintenance of all the equipment we will wipe all surfaces regularly before and after use with a disinfectant surface cleaner
• Following a booking, Te Pa Takaro Party Hire will observe all equipment at the earliest opportunity and within three (3) days after the product is retrieved and in the event that the equipment is deemed unacceptable to the business or excessively dirty in a way that it requires additional cleaning time, labour and cleaning products we will charge the client an extra cleaning fee of up to $250
• Excessive dirtiness can be but is not limited to, food or drink spillages, face paint, glitter, play dough, slimes, silly strings, muddy foot prints, dirt, scuff marks or residue left by animals
• An invoice will be sent to the client, to advise of the extra fee and where possible Te Pa Takaro Party Hire reserve the right to take this from the bond payment
• Te Pa Takaro Party Hire will make every effort to clean products back to its original state. However, if the product is unable to be cleaned back to its original state this will be classed as “damage” and will incur a damage fee 

18. Limit of liability:

• If due to illness, accident or unforeseen circumstances, Te Pa Takaro Party Hire is unable to provide equipment as contracted in the booking agreement, Te Pa Takaro Party Hire agrees to refund the full amount paid by the client immediately through same payment method that payment was made

19. Payment charges:

• All payments are to be in made by Stripe using Credit card or Debit card
• Please note if paying via ‘Afterpay’ your booking will be charged in full including booking, delivery and bond payment

These Terms & Conditions are governed by the laws of New Zealand.

By proceeding with a booking, you confirm that you have read, understood, and agree to these Terms & Conditions. Please also refer to our website and signed hire agreement for full details.